Application plugin installation sequence in Supplier Case Management

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Application plugin installation sequence in Supplier Case Management

    This guide outlines the installation sequence and dependencies for the Supplier Case Management application plugins in the Zurich release. Supplier Case Management enables onboarding, managing supplier relationships, monitoring risk, compliance, and performance throughout the supplier lifecycle.

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    Plugin Installation Sequence and Dependencies

    Before installing any Supplier Case Management plugin, ensure all required dependent plugins from the ServiceNow Store are installed to avoid incomplete data and installation issues.

    The recommended installation sequence is:

    • Supplier Common Architecture (com.snc.snslm): Provides foundational data architecture shared with Supplier Collaboration Portal. Requires Finance Common Architecture, Service Delivery Common, External User Registration, and Common Vendor Core plugins.
    • News Integration for Supplier Lifecycle Operations (com.snc.snsuppliernews): Retrieves supplier-related news articles, pre-configured with Microsoft Bing integration. Depends on Supplier Operations plugin.
    • Supplier Case Management (com.snc.snsuppliermgmt): Core plugin for supplier lifecycle management. Depends on Supplier Common Architecture and Source-to-Pay Workspace.
    • Optional plugins:
      • Craft.co Integration (com.snc.snsuppliercraft): Integrates supplier intelligence platform Craft.co. Depends on Supplier Operations.
      • SLO Connector for Relish Data Assure (xreliqsloconnec): Integrates with Relish for supplier data validation. Depends on Source-to-pay integration framework and Relish Data Assure.
      • Advanced Work Assignment (com.snc.snslmawa): Automates assignment of supplier cases to agents, enhancing operational efficiency. Depends on Advanced Work Assignment, Agent Chat, Glide Virtual Agent, and Supplier Case Management plugins.

    Practical Benefits for ServiceNow Customers

    • Following the prescribed sequence ensures complete demo data installation and prevents errors.
    • Dependencies guarantee all foundational and integrated capabilities are in place for smooth operation.
    • Optional integrations enrich supplier intelligence and streamline case assignments, improving supplier lifecycle management.
    • Enables a unified supplier management experience, including self-service portals and advanced case management.

    The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.

    Important:
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    Table 1. Supplier Case Management application plugin list
    Sequence Plugin name Description Plugin dependencies
    1 Supplier Common Architecture

    [com.snc.sn_slm]

    		 Provides a common architecture to track data objects related to a supplier used in both Supplier Case Management and Supplier Collaboration Portal.
    • Finance Common Architecture (com.sn_fin)
    • Service Delivery Common (com.sn_spend_sdc)
    • External User Registration (com.snc.external_user_self_registration)
    • Common Vendor Core (com.snc.sn_vendor_core) and (com.snc.vendor_core)
    2 Supplier Case Management

    [com.snc.sn_supplier_mgmt]

    Plugin scope name: sn_supplier

    		 Onboard suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Source-to-Pay Workspace (com.sn_spend_workspace)
    3 Supplier Collaboration Portal

    [com.snc.sn_supplier_sp]

    		 Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Service Portal (com.glide.service-portal)
    • E-signature (com.snc.esign)
    • Employee Center (com.snc.employee_center)
    4 Supplier Operations

    [com.snc.sn_so]

    		 Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.

    Document Management (com.snc.platform_document_management)
    5 Craft.co Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_craft]

    		 Provides pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. Supplier Operations(com.snc.sn_so)
    6 News Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_news]

    		 Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. Supplier Operations(com.snc.sn_so)
    7 SLO Connector for Relish Data Assure

    [x_reliq_slo_connec]

    		 Provides pre-configured integration with Relish. Relish is a supplier intelligence platform that helps in validating supplier data with confidence.
    • Source-to-pay integration framework (sn_spend_intg)
    • Relish Data Assure (x_reliq_relish_dat)
    8 Advanced Work Assignment for Supplier Lifecycle Operations

    [com.snc.sn_slm_awa]

    		 Automatically assign supplier cases to agents based on availability and capacity.
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)

    Supplier Case Management plugin installation sequence

    To avoid incomplete demo data and other installation issues, you should install the plugins in the following sequence:
    1. Supplier Common Architecture (com.snc.sn_slm)
    2. News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news)
    3. Supplier Case Management (com.snc.sn_supplier_mgmt)
    4. (Optional) Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
    5. (Optional) SLO Connector for Relish Data Assure (x_reliq_slo_connec)
    6. (Optional) Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa)