Submit a supplier case from the Source-to-Pay Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Submit a supplier case in Draft state to indicate that it is ready to be worked on.

    Before you begin

    Role required: sn_slm.manager, sn_slm.owner, or sn_slm.admin

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon (List icon.).
    3. Do one of the following:
      • View all the open cases by navigating to Lists > My work > Open cases.
      • View all the cases by navigating to Lists > All work > Cases.
    4. Open a case that is in Draft state by selecting the link to the case in the Number column.
    5. Select Submit case.Selected button for submitting a supplier case.

    Result

    The state of the case updates to Open, indicating that the case is ready to be worked on.

    What to do next

    After you submit the case, depending on the case type, the specific playbook for the supplier case opens.

    For more information, see Case playbook for specific supplier case types and Playbook for updating the supplier primary data.