Sourcing and Procurement Operations integration with IT Asset Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Sourcing and Procurement Operations integration with IT Asset Management

    The Asset Management Integration for Sourcing and Procurement Operations plugin (snspendasset) connects IT Asset Management (ITAM) with Sourcing and Procurement Operations (SPO) to streamline procurement processes and improve efficiency. This integration allows asset managers to access Shopping Hub catalog items, including those without assigned prices, directly within the ITAM workspace. It enables procurement actions to be performed without switching between platforms, enhancing workflow and user experience for both asset managers and end users.

    Show full answer Show less

    Key Features

    • ITAM-SPO Better Together Workflow: Starts with inventory stock orders or user requests via Service Catalog. Asset managers assess stock availability and decide on transfers or purchase orders, executing procurement seamlessly within ITAM and SPO.
    • Roles and Permissions: The Asset Manager role (snspendasset.sposhopper) is essential for handling SPO requests from the ITAM workspace. Additional roles may be needed depending on the specific asset management product deployed.
    • Plugin Dependencies: Requires Sourcing and Purchasing Automation, Procurement, and Shopping Hub plugins. Additional plugins depend on the installed asset management products like Enterprise Asset Management or Hardware Asset Management.
    • Inventory Stock Orders: Automatically generated based on stock rules that trigger transfers or supplier orders when stockroom inventory falls below thresholds. These orders have predefined delivery addresses and quantities that cannot be modified.
    • End User Requests: Users can submit requests via Service Catalog. Requests for more than 10 items require specific roles and predefined delivery details, while smaller requests use standard catalog items and categories.
    • Supported ITAM Applications: Integration supports Software Asset Management, Hardware Asset Management, Enterprise Asset Management, and Base Asset applications with flows covering standard asset requests and inventory stock orders.
    • Procurement Actions from ITAM Workspace: Asset managers can create sourcing requests or purchase requisitions in SPO directly from ITAM to fulfill requests submitted through Employee Center.
    • Asset Receiving and Creation: Receiving assets is managed entirely within ITAM. Receipt acknowledgments trigger automatic receipt creation in SPO and initiate asset creation processes in ITAM.

    Considerations for Implementation

    Implementation requires attention to role assignments, plugin dependencies, and adherence to stock rules and catalog configurations. The delivery addresses and item quantities for stock orders and large requests are predefined and non-editable, ensuring control over procurement details.

    Additional Integrations and References

    This integration aligns with other ServiceNow products and solutions such as Employee Center, third-party sourcing and risk management, project management, Celonis, Field Service Management, Contract Management, Pro SpendInt APIs, and ERP validation processes, enabling a comprehensive source-to-pay and asset management ecosystem.

    The Asset Management Integration for Sourcing and Procurement Operations plugin (sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency.

    This integration enables asset managers to access Shopping Hub catalog items, including the catalog items without assigned prices, directly within the ITAM workspace. By enabling procurement actions without switching platforms, it streamlines workflows and improves the user experience for asset managers and end users.

    ITAM-SPO better together workflow

    The procurement journey begins through an automated inventory stock order or when an end user submits a request for items from the service catalog. The asset manager then evaluates whether the request can be fulfilled by using available local stock, generating transfer orders, or creating purchase orders. After the asset manager identifies the appropriate purchase action, the better together experience begins.

    The following figure illustrates the ITAM-SPO workflow.

    Important:
    This is an interactive image. Select each box or step in the image to learn about that process or task.
    ITAM-SPO better together workflowSelect this box to learn about stock rules.Select this box to learn how to create an inventory stock order request.Select this box to learn how to track a request.Select this box to learn how to source requests from local stockrooms.Select this box to learn how to create a transfer order from a request.Select this box to learn how to create SR or PR via ITAM Workspace.Select this box to learn how to receive assets in ITAM.Select this box to understand the asset creation process in ITAM.

    Role required for the SPO-ITAM better together feature

    The Asset Manager role (sn_spend_asset.spo_shopper) is required to work on assigned requests from the ITAM workspace by creating sourcing requests or purchase requisitions in SPO.
    Note:
    Additional roles may be required based on the specific asset management product installed.

    Plugin dependencies for the SPO-ITAM better together feature

    The following are the plugin dependencies that are required to use Asset Management Integration for Sourcing and Procurement Operations (sn_spend_asset):

    • Sourcing and Purchasing Automation (sn_pr)
    • Procurement (procurement)
    • Shopping Hub (uib.sn_spend_uib)

    Additional plugins may be required based on the specific asset management product installed:

    • Base Asset (no additional plugins required)
    • Enterprise Asset Management (com.sn_eam)
    • Hardware Asset Management (com.sn_hamp)
    • Software Asset Management (samp)

    Inventory stock orders

    Typically, inventory stock orders are automatically submitted based on the stock rules configuration. Stock rules define the conditions under which a specified quantity of an asset is transferred from another stockroom or ordered from a supplier when the inventory in a particular stockroom falls below a defined threshold. For more information, see Stock rules.

    The following are the prerequisites for creating a stock order via stock rules:

    • Application: Hardware Asset Management or Enterprise Asset Management
    • Catalog Item: Hardware Inventory Stock Order
    • Category: Asset Lifecycle
    Note:
    For an inventory stock order, the delivery address and quantity of items are predefined and can’t be modified.

    End user requests via Service Catalog for IT assets

    An asset manager or end user can manually submit a request. If a user has the Inventory user role, they can purchase more than 10 items. For more information, see Create an inventory stock order request. If the user is purchasing 10 items or fewer, a general service catalog request works.

    Requesters can only make requests via service catalog for published and approved models. If an approved model is not available, contact Procurement or IT to request the items, based on your business process. For more information, see Publish models to the hardware or software catalog.

    The following are the prerequisites for creating a request for more than 10 items:

    • Application: Hardware Asset Management or Enterprise Asset Management
    • Catalog Item: Hardware or Enterprise Inventory Stock Order
    • Category: Asset Lifecycle
      Note:
      For requests of more than 10 items, the delivery address and item quantities are predefined and cannot be modified.

    The following are the prerequisites for creating a standard end-user request for fewer than 10 items:

    • Application: Software Asset Management, Hardware Asset Management, Enterprise Asset Management, or Base Asset
    • Catalog Item: Standard Hardware, Software, or Enterprise Request
    • Category: Asset Lifecycle

    Supported applications and flows in the ITAM-SPO better together feature

    The ITAM-SPO better together feature supports the following applications and flows:
    ITAM applications
    • Software Asset Management (SAM)
    • Hardware Asset Management (HAM)
    • Enterprise Asset Management (EAM)
    • Base Asset
    ITAM flows covered as part of this better together solution include the following:
    • Hardware, Software, and Enterprise Asset Standard Flows
    • Hardware and Enterprise Inventory Stock Orders