Now Assist for FSC Common

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for FSC Common

    Now Assist for FSC Common is designed to help supplier managers and fulfillers by summarizing supplier and purchase order details. This tool enables users to stay informed about the status, progress, and action items related to their tasks, leveraging generative AI capabilities.

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    Key Features

    • Supplier and Purchase Order Summaries: Provides essential updates to supplier managers and fulfillers.
    • Generative AI Utilization: Employs AI features to enhance Common Finance and Supply Chain functionalities.
    • Important Availability Note: Some features may not be accessible in specific environments such as FedRAMP or self-hosted instances; check for updates regularly.

    Key Outcomes

    Using Now Assist for FSC Common allows organizations to improve operational efficiency by staying updated on supplier and purchase order statuses. However, customers should be aware of the application's AI limitations and ensure they maintain human oversight in decision-making processes. Additionally, data processing involves transferring information to a centralized ServiceNow environment, adhering to internal policies and offering customers the option to opt out of data collection.

    Use Now Assist for FSC Common to summarize supplier details for supplier managers and purchase order details for fulfillers, keeping them informed about status, progress, and action items.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.