Explore Supplier Lifecycle Operations

Use ServiceNow® Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity.

Overview of Supplier Lifecycle Operations

Supplier Lifecycle Operations enables you to onboard suppliers quickly, effortlessly manage supplier data, add key supplier contacts, monitor supplier performance, and enhance the productivity of the teams that engage with suppliers.

Benefits of Supplier Lifecycle Operations

Supplier Lifecycle Operations provides the following benefits:

• Faster supplier onboarding: View details about new suppliers and onboard suppliers quickly using onboarding workflows and start purchasing goods and services.
• Automatically import supplier information: Supplier Lifecycle Operations integrates with the supplier Intelligence platform, Craft, which enables you to import and view all the important supplier details.
• Supplier self-service: Enhance the supplier experience by enabling suppliers to complete onboarding tasks, get their questioned answered, and fulfill requests, such as viewing open purchase orders and submitting invoices.
• Supplier data management: Provide flexibility to suppliers to manage and update their own data, ensuring that the supplier data is current and up to date.
• Supplier case and contact management: Create and manage supplier cases, add, and manage supplier contacts.
• Minimize risk during supplier onboarding: Identify and assess potential supplier risks when onboarding new suppliers.
• Manage supplier relationship and performance: Monitor and assess supplier performance by setting up criteria for measuring supplier performance though KPIs and thresholds.
• Many-to-many (M2M) mapping between supplier contact and suppliers: A single supplier contact can be the contact for multiple suppliers, if those suppliers share a parent-subsidiary relationship.
  Important:

  M2M mapping between supplier contact and suppliers is available from the Xanadu December 2024 release onwards. To enable M2M mapping, see Enable M2M mapping between supplier contact and suppliers.
• Supplier payment optimization: Supplier managers can view the potential returns or savings when a supplier accepts commercial credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.

For more information about installing and configuring Supplier Lifecycle Operations, see Configure Supplier Lifecycle Operations.

Supplier Lifecycle Operations applications

Supplier Lifecycle Operations includes the following applications.

Table 1. Supplier Lifecycle Operations applications

Application	Description
Supplier Case Management	The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
Supplier Common Architecture	Provides a common architecture to track data objects related to a supplier used in both Supplier Lifecycle Operations and Supplier Collaboration Portal.
Source-to-Pay Workspace	Enables you to centralize supplier information and collaborate with suppliers to improve performance. Important: Starting with the Washington D.C. release, Supplier Manager Workspace is being prepared for future deprecation. It’s hidden from the navigation and no longer is activated on new instances but will continue to be supported. Source-to-Pay Workspace provides the latest experience for this functionality.
Supplier Collaboration Portal	Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization.
Supplier Operations	Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.
Supplier Relationship and Performance Management	Enables you to establish clear expectations and criteria for measuring supplier performance, monitor, and assess their performance against those criteria.
Supplier Payment Optimization	Enables supplier managers to view the potential returns or savings when suppliers accept commercial credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.
Advanced Work Assignment for Supplier Lifecycle Operations	Automatically assign supplier cases to agents based on availability and capacity.
Risk Assessments Integration for Supplier Lifecycle Operations	Provides an integration with the Third-party Risk Management (TPRM) application to conduct due diligence when onboarding new suppliers.
News Integration for Supplier Lifecycle Operations	Retrieve recent news and other articles from preferred news channels. There’s a preconfigured integration with Microsoft Bing available with this application.
Craft.co Integration for Supplier Lifecycle Operations	Provides a preconfigured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages.
Relish Integration for Supplier Lifecycle Operations	Helps in validating supplier data while working on supplier cases for banking information change requests, supplier location change requests, and conducting sanction screening.

Supplier Lifecycle Operations functional architecture diagram

The following figure shows a high-level illustration of the various components that make up the functional architecture of Supplier Lifecycle Operations.

Figure 1. Supplier Lifecycle Operations functional architecture diagram

Helpful resources

Here are some additional ServiceNow resources that can help you:

Release Notes

Learn more about what's new and changed. See the Supplier Lifecycle Operations release notes.

ServiceNow University

Access real-time courses, self-paced training, and career resources, such as SLO Implementation Essentials and more, from ServiceNow University.

Now Create

Log in to your ServiceNow account and find additional information about implementing and deploying Supplier Lifecycle Operations features at Now Create.

YouTube

Learn more about the value that you can add to your business with the Source-to-Pay suite. Watch Multiply the value of your ServiceNow platform with Source-to-Pay workflows on YouTube.

ServiceNow Community

Connect with other Supplier Lifecycle Operations users at ServiceNow Community.