Enable knowledge harvesting

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Configure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.

    Community administrators perform the following tasks to configure knowledge harvesting.
    • Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).
    • Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.
      Note:
      You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.
    • Add a knowledge category to a forum topic to categorize the harvested content.