External Content Integration Sources

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of External Content Integration Sources

    ServiceNow's Coaching With Learning feature integrates with third-party learning management systems (LMS) such as Cornerstone OnDemand, Pluralsight, and Udemy. These integrations are managed through predefined source records in the Enterprise Service Management Integrations Framework, enabling seamless synchronization and data exchange between ServiceNow and the external LMS platforms.

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    Integration Source Records and Properties

    Each LMS integration source record includes a set of predefined properties that control how data is pulled into ServiceNow:

    • pagesize: Defines how many records are retrieved per API call.
    • fullpull: When set to True, the integration pulls all available learning courses and user data; when False, only modified or updated records since the last sync are pulled.
    • pulloffsethours: Specifies the time window before the last successful sync to ensure no data updates are missed during incremental pulls.
    • urlprefix (Cornerstone only): Used for deep linking to learning objects during runtime.

    Integration Services

    Each LMS integration includes specific services that facilitate the synchronization of courses, users, and user activities:

    • Cornerstone OnDemand:
      • Course assign service: Assigns courses to employees.
      • Sync users: Maps users between Cornerstone and ServiceNow using email IDs (custom mapping via script override is possible).
      • Courses: Pulls course data.
      • User activity: Retrieves user learning activity details.
    • Pluralsight:
      • Courses: Pulls course data.
      • Course progress: Retrieves learners' course progress.
    • Udemy:
      • Pull Courses: Pulls course data.
      • Pull user activity: Retrieves user learning activity details.

    Practical Benefits for ServiceNow Customers

    This integration framework allows customers to automatically synchronize learning content, user information, and progress data from leading LMS platforms directly into ServiceNow. By leveraging the predefined properties and services, organizations can ensure up-to-date and accurate learning data within their ServiceNow environment, supporting enhanced coaching and learning management workflows.

    Additionally, customization options such as user mapping adjustments for Cornerstone ensure flexibility to meet specific organizational needs.

    When you integrate Coaching With Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, and Udemy applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

    Table 1. Integration source record for Cornerstone Ondemand
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
    Properties Set of properties that are predefined for Cornerstone OnDemand application.
    • page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application.
    • full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance.

      When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

    • url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
    • pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Services interact with Cornerstone Ondemand application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application.
    • Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.
      Note:
      If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script.
    • Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow.
    • User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.
    Table 2. Integration source record for Pluralsight
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
    Properties Set of properties that are predefined for the Pluralsight system.
    • page_size: Number of records that are pulled through an API call from Pluralsight.
    • full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Plural sight application to pull learning courses into ServiceNow.
    • Courses: Pulls learning courses from Pluralsight into ServiceNow.
    • Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.
    Table 3. Integration source record for Udemy
    Field Description
    Name Name of the record in Enterprise Service Management Integrations Framework: Udemy
    Properties Set of properties that are predefined for the Udemy system.
    • page_size: Number of records that are pulled through an API call from Udemy into ServiceNow.
    • full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Integration services interact with Udemy application to pull learning courses into ServiceNow.
    • Pull Courses: Pulls learning courses from Udemy into ServiceNow.
    • Pull user activity: Pulls details of user activity on learning courses from Udemy into ServiceNow.