Enable AI search in the Customer and Consumer Service Portals for unauthenticated users

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.

    Before you begin

    Role required: admin

    You must configure AI Search for the Customer and Consumer Service Portals. For more information, see Enable and configure AI Search in Service Portal.

    Procedure

    1. Navigate to All > Service Portal > Widgets.
    2. Search for Typeahead Search.
    3. Click Typeahead Search.
    4. Select the Public check box.
    5. Click Update.
    6. Repeat the steps for the AI Search Assist widget.