Exploring the Mobile Platform

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Exploring the Mobile Platform

    The ServiceNow Mobile Platform enables your organization to extend access to key resources and workflows through two primary mobile applications: Now Mobile and Mobile Agent. These apps empower employees and agents to manage tasks, requests, and service workflows conveniently from mobile devices, enhancing productivity and responsiveness.

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    Key Features

    • Now Mobile: Designed for general employees (requester persona), this app facilitates managing tasks, records, incidents, and accessing company resources. It supports workflows across IT Service Management, Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. It also integrates with Virtual Agent for conversational interactions.
    • Mobile Agent: Tailored for agents or fulfillers, this app provides out-of-the-box mobile experiences for common service desk workflows. It enables agents to triage and resolve requests efficiently while on the move. Supported workflows include IT Service Management, Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement.
    • Configuration and Customization: Both apps can be configured to integrate seamlessly with your ServiceNow instance. The platform supports building custom mobile experiences using modules tailored to your business needs, staff, and customers.
    • Design and Usability: Guidance is provided on design considerations and user experience best practices through the Horizon design system, ensuring mobile apps are intuitive and aligned with organizational branding.

    Key Outcomes

    • Empower employees and agents to work flexibly from anywhere using purpose-built mobile workflows.
    • Improve service desk efficiency and user satisfaction by enabling mobile task and request management.
    • Leverage ServiceNow AI Platform capabilities to optimize mobile application performance within your enterprise environment.
    • Access comprehensive documentation and demos to facilitate adoption, configuration, and effective use of mobile applications.

    Learn about the ServiceNow® Mobile Platform and how you can give your users the ability to access resources by using Now Mobile and Mobile Agent mobile apps.

    Get started

    Select one of the tiles to learn about these ServiceNow mobile apps and how you can use them in your organization.

    For more information, refer to the following resources:
    • Getting Started with Mobile FAQ on the ServiceNow Community website.
    • For design considerations and user experience general guidelines when building your mobile app, see the Native mobile section in the Horizon design system website.
    • For design and layout considerations for ServiceNow mobile apps, see the Structure section in the Horizon design system website.

    Now Mobile

    Now Mobile is used by general employees or the requester persona. This app enables employees to work with requests, find information or people across the organization, and interacts with Virtual Agent.

    Now Mobile includes workflows for IT Service Management , Employee Service Management, IT Asset Management, Strategic Portfolio Management, Customer Service Management, Workplace Service Delivery, Legal Service Delivery, and Safe Workplace. Navigate to these documentation sets for information about using Now Mobile for these workflows. The Mobile Platform documentation provides information about configuring Now Mobile to use your ServiceNow instance.

    Now mobile applet launcher

    Mobile Agent

    Mobile Agent is used by agents or the fulfiller persona. This app delivers out-of-the-box mobile experiences for the most common service desk agent workflows, which makes it easy for agents to triage, act on, and resolve requests on the go. Mobile Agent app demo offers a curated demonstration of the Mobile Agent app, with a full range of personas and the controls for each role.

    Mobile Agent includes workflows for IT Service Management , Field Service Management, Customer Service Management, IT Asset Management, IT Operations Management, Strategic Portfolio Management, Security Operations, Governance, Risk, and Compliance, Legal Service Delivery, and Procurement. Navigate to these documentation sets for information about using Mobile Agent for these workflows. The Mobile Platform documentation provides information about configuring Mobile Agent to use your ServiceNow instance.

    List using a swipe function in the Mobile Agent app.

    Using the mobile apps

    Native device features.

    Gain all the necessary knowledge to make mobile applications work best for your enterprise on the ServiceNow AI Platform.

    Building and configuring mobile apps


    Mobile App Builder main record screen.

    Develop a mobile experience custom-built to work with your business, your staff, and your customers, using the modules available on the ServiceNow Mobile Platform.