IDC MarketScape names ServiceNow a leader in employee experiences

I’m excited to share that ServiceNow has been named a Leader in two IDC MarketScape reports:

• Worldwide Employee Experience – Integrated Employee Workspaces (IEW) 2025 Vendor Assessment (# US53672525, July 2025)
• Worldwide Employee Experience – Voice of the Employee (VoE) 2025 Vendor Assessment (# US53672825, July 2025)

We believe this recognition reflects our continued commitment to helping employees do their best work. ServiceNow^® Employee Center, built on the ServiceNow AI Platform, is more than a place to find help. It’s an AI-native front door to more productive employee experiences.

AI that works for employees

Employee Center brings together answers, actions, and workflows in a next-generation experience that’s accessible via portal, chat, mobile, voice, and other avenues.

The IDC MarketScape assessment for IEW states that customers use ServiceNow “as the central access orchestration layer to facilitate greater ease of access and more personalized access to the tools and resources employees need to set, achieve, and grow toward their goals.”

With Employee Center, AI is a true collaborator. ServiceNow AI Agents—autonomous systems that can learn, reason, and act—go beyond flagging tasks that need to be done to helping complete work for employees. From one central location, what used to take hours can happen in seconds across systems, with humans stepping in when needed.

The IDC MarketScape notes, “ServiceNow's support for central resource and data orchestration also enables it to serve as the organization's AI agent control tower to train, direct, and transact digital agents based on a common insights foundation even if the foundation consists of formerly disparate data environments.”

The IDC MarketScape assessment for VoE adds, “ServiceNow's AI can be used to process and interpret employee feedback, identify trends, and channel both into nudges, recommended actions, and potential agentic outcomes.”

Everyday work that feels effortless

Employee Center helps moves work forward without burying employees underneath clicks. It works alongside employees anywhere, not just when they are at a desk, helping to surface what matters and automating what doesn’t.

The IDC MarketScape assessment for IEW highlights our dedication to helping all employee types: “ServiceNow maintains a vision for AI-empowered employee experiences that focus on deskless workers in a bid to support all employee classifications by design regardless of the remoteness of their access characteristics.”

The IDC MarketScape summarizes: “Customers find ServiceNow to be highly capable as a front-end resource orchestration tool with back-end data management capabilities that fuel AI-driven partnerships between employees and their digital workspaces.”

The AI-powered workplace of tomorrow

We’re proud that the IDC MarketScape has recognized how we’re reinventing employee experiences with AI, data, and workflows all on one platform. ServiceNow spans every corner of the business, turning interactions into improved productivity, sharper decisions, and faster actions.

ServiceNow is on a mission to help customers boost productivity, enhance self-service, and reduce costs.

Read excerpts from the IDC MarketScape Vendor Assessments for IEW and VoE.