ServiceNow® AI Platform Zurich release Upgrade Kit 2 This presentation may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation. Forward-looking statements involve known and unknown risks, uncertainties, and other factors that may cause actual results to differ materially from those expected or implied by the forward-looking statements. Further information on these and other factors that could cause or contribute to such differences include, but are not limited to, those discussed in the section titled “Risk Factors,” set forth in our most recent Annual Report on Form 10-K and Quarterly Report on Form 10-Q and in our other Securities and Exchange Commission filings. We cannot guarantee that we will achieve the plans, intentions, or expectations disclosed in our forward‐looking statements, and you should not place undue reliance on our forward‐looking statements. The information on new products, features, or functionality is intended to outline our general product direction and should not be relied upon in making a purchasing decision, is for informational purposes only, and shall not be incorporated into any contract, and is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. We undertake no obligation, and do not intend, to update the forward-looking statements. Safe harbor notice for forward-looking statements 3 Products and solutions ServiceNow AI Platform AI Workflow Process Mining Security & Privacy Workflow Data Fabric Technology Workflows IT Service Management & DevOps IT Operations Management & Configuration Management Database Asset Management Strategic Portfolio Management Collaborative Work Management Enterprise Architecture (FKA: Application Portfolio Management) Operational Technology Management Risk Products & Environmental, Social and Governance (ESG) Core Business Services HR Service Delivery Health and Safety Workplace Service Delivery CRM Customer Service Management Sales and Order Management Field Service Management Industry Solutions Financial Services Operations for Banking Technology Industry Telecommunications Government Retail & Hospitality Manufacturing Application Development App Engine ServiceNow Impact & Expert Services Upgrading to the Zurich release ServiceNow® AI Platform Zurich release Platform 5 What’s new in the Zurich release Proactively manage high impact work by uniting AI, data, and workflows on a single cloud platform AI • Build Agent • AI Agent Fabric • Model provider choice Workflow • Agentic playbooks • Reusable triggers • Flow history Process Mining • Task Mining • Improved usability for business users Security and privacy • ServiceNow Vault Console • Data Privacy enhancements • Field Encryption enhancements • Machine Identity ConsolePlatform 6 Introducing vibe coding to create and edit apps on the ServiceNow platform Transform natural language prompts into complete, full-stack ServiceNow apps in minutes instead of days Build Agent 1 2 3 Powered by Now Assist Watch the AI agent plan, create, and edit in real-time for full transparency and control Iteratively edit and refine existing apps with simple, conversational feedback until they are ready to deploy 7 Give AI agents the context they need by connecting data and AI sources across the enterprise Direct access to external data sources using Model Context Protocol (MCP) AI agents can now collaborate with other AI systems with Agent2Agent protocol Build automations that work across your entire tech stack AI Agent Fabric 1 2 3 8 Easily specify model provider for Now Assist or custom skills Match each AI workflow with the ideal model provider for its specific requirements Rapidly test, switch, and update AI skills without rewriting workflows or managing PIs Deploy with confidence and control with built-in governance, fallback logic, and real-time monitoring in AI Control Tower Model provider flexibility Configuring model provider in the AI Control Tower 1 2 3 9 Empower AI agents to automate selected workflow tasks Optimize workflows by exposing playbooks to AI agents and conversational interfaces Increase productivity with humans and AI working side by side on the tasks that they can each execute the best Keep humans in the loop as needed for verification, approval, or mandatory manual steps Agentic playbooks Powered by Now Assist 1 2 3 10 Advance workflows with enhanced scheduling for triggers Easily create schedules with time zone support, start/end day and time, and schedule frequency Create custom external triggers that act like webhooks to launch ServiceNow automations Empower low code users to reuse saved triggers without being exposed to the complexity of the overall workflow Reusable triggers 1 2 3