Activating a PDI plugin from the developer site

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Activate your PDI plugin from the Developer Site to start working on an instance.

    Before you begin

    Role required: none

    About this task

    Some plugins require activation by ServiceNow® personnel on company and partner instances. You cannot activate these plugins from the plugins list. You may be able to activate these plugins from the My Instance section of the Account menu.

    Note:
    Many ServiceNow® Store applications cannot be installed to PDIs.

    Procedure

    1. Open the Account menu to access the My Instance section.
    2. Click the Activate plugin instance action.
    3. In the Your instance actions dialog, find the plugin and click the Activate button.
    4. If your plugin has demo data:
      1. Select the Activate plugin menu item to activate the plugin without demo data.
      2. Select the Activate plugin with demo data menu item to activate the plugin with demo data.
        Select to activate with demo data
      You cannot perform other instance actions while the plugin is activating. The Instance Status is Fulfilling Request while the plugin is activated.
      In-process fulfilling a request

    Result

    You will receive an email from the Developer Site when the plugin activation is complete. Plugins that require activation by ServiceNow® personnel do not appear in the plugins list in your PDI. The Available Plugins dialog does not show plugin activation status.

    To use the plugin, reload the browser window where you logged in to your PDI.