Plan your application development

The planning process is the most important step in building an application. Thinking through design and configuration before building has both immediate and long-term benefits for the application.

Fit for the ServiceNow AI Platform

Not every application idea is a good fit for the ServiceNow AI Platform. During the planning stage, consider what makes an application a good or a poor fit for the ServiceNow AI Platform. Keep the good fit characteristics in mind while planning the application.

Good fit	Poor fit
Simple forms Task management Request management Spreadsheet-driven processes Repeatable processes Third-party integrations Orchestration of multiple systems Single experience from functions in multiple systems Web and mobile access to the same apps and data simultaneously	Unstructured data Unrepeatable processes Content that needs graphics processing Streaming audio or video Highly customized user interface

• Plan before you build
  Essentially, an application is a digital program that supports user tasks. Some actions you take when building an application might be irreversible. Be aware of these actions and plan for them in advance.
• Manage app development
  Govern app development on the ServiceNow AI Platform.