Maintaining AI assets

There are important maintenance considerations for applications that include AI assets, which go beyond the maintenance practices for traditional custom applications. Learn about how to maintain applications that contain AI assets on the ServiceNow AI Platform.

AI assets introduce additional considerations for application maintenance. Unlike traditional components, AI assets can decrease in quality over time even when nothing in the application is technically broken, because their output depends on the data in your tables, the instructions you have written, and how users interact with them. Regularly evaluating AI assets helps to ensure that they continue to produce output that is accurate, reliable, and aligned with your users' needs.

AI Control Tower is the primary tool for monitoring and managing AI assets after deployment. AI Control Tower provides a centralized view of your skills, AI agents, and agentic workflows, including their performance, usage, and lifecycle status, so that you can identify issues and take action before they affect your users. For more information, see AI Control Tower.