Onboarding for agentic development

  • Release version: Australia
  • Updated June 5, 2026
  • 1 minute to read

    • The following checklist helps to ensure your environment is properly configured, that you understand the core tools and general guidelines, and that you adopt secure, compliant workflows. Whether you're new to ServiceNow or transitioning to agentic development, this resource will set you up for success.

    Agentic development access and setup

    1. Ensure you have credentials for the development instance.
    2. Confirm that you have the appropriate license for the tools you want to use, for example for Build Agent or Now Assist for Creator.
      Note:
      Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    3. Confirm that the plugins for the tools that you want to use are installed and activated. For more information, see the following topics:
    4. Install Developer Sandboxes, which is not required for agentic development but provides a helpful instance to experiment with development. For more information, see Developer Sandboxes.
    ServiceNow Studio and ServiceNow IDE are automatically available on every instance, so you don't need to confirm their installation.

    Prepare your development environment

    1. Use Developer Sandboxes to allocate a sandbox for safe, isolated agentic development. For more information, see Developer Sandboxes.
    2. Validate compliance policies and security controls.
    3. Enable Vault Console and Machine Identity Console for sensitive data protection and API governance.

    Learn core features

    1. Practice converting natural language prompts into apps using Build Agent.
    2. If you're using Now Assist for Creator tools, familiarize yourself with the following:
      • Text-to-form/App scaffolding
      • Code explanation and refactoring, though Build Agent has a more robust implementation.
    3. Explore multi-turn chat for iterative development through conversational prompting.
    Visit the App Engine Academy playlist on YouTube for recordings of training sessions.

    Get familiar with general guidelines

    See General guidelines for agentic development for more information.

    Engage with the development community

    Check out ServiceNow Community to connect with other developers and share ideas.