Design an app

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Horizon is a modern UX framework that enables developers to create responsive, accessible, and consistent user experiences across applications. Horizon provides a unified design system that improves usability and performance. It supports accessibility standards and ensures a consistent look and feel across the ServiceNow AI Platform.

    Key design principles

    1. Follow ServiceNow’s design guidelines for consistency.
    2. Use Horizon components such as cards, lists, and Workspaces for a better enterprise design experience.
    3. Plan for responsive behavior to support multiple devices.
    4. Verify accessibility conformance for all UI elements.

    For more information, see Horizon Design System.

    Usage guidelines

    Start with user personas to define workflows and UI needs. Use Horizon’s reusable components to reduce development time and maintain upgrade safety. Avoid unnecessary custom styling to preserve governance.