Engage with customers with low-code tools

Engage with your customers using ServiceNow apps.

Chat bot

Virtual Agent Designer Create and manage virtual agent topics using the ServiceNow platform.

Virtual Agent Dashboard The Conversational Analytics Dashboard helps you improve Virtual Agent interactions with users by providing deep insights into conversational data.

Artificial intelligence

Natural Language Understanding Workbench Use the NLU Workbench to create morphological representations of human language.

Platform Analytics Optimize processes and increase productivity with Platform Analytics, virtual agents, and machine learning.

Predictive Intelligence Provide a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences