Skill inputs for Now Assist for Sourcing and Procurement Operations (SPO)
Summarize
Summary of Skill inputs for Now Assist for Sourcing and Procurement Operations (SPO)
Now Assist for Sourcing and Procurement Operations (SPO) offers generative AI skills that enhance procurement workflows by generating context-aware email responses, summaries, and sentiment analyses. These skills rely on configurable inputs that define the data sources, such as specific tables and fields, used for generating summaries or responses. While you can modify these inputs to tailor the skills to your needs, the underlying data sources themselves cannot be changed.
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Key Features
- Email Response Skills: Provide ready-to-use, context-aware email templates for various procurement activities including acknowledgements, negotiations, procurement cases and tasks, purchase requisitions, sourcing events, requests, and tasks. Each skill is linked to specific ServiceNow tables and fields relevant to that activity, ensuring email responses are accurate and professional.
- Summarization Skills: Generate concise summaries for negotiations, procurement cases, purchase orders, purchase requisitions, sourcing events, and sourcing requests. These summaries help fulfillers and requesters quickly understand the current status and key details of procurement records by leveraging selected fields such as state, supplier, objectives, and more.
- Sentiment Analysis Skill: Performs requester sentiment analysis across procurement cases, offering trend insights and AI-generated explanations to help prioritize urgent issues and support decision-making.
How Inputs Work
Inputs specify which tables and fields the AI skill uses to generate outputs. For example, an email response skill for negotiation uses fields like description, emails, and work notes from the snshopnegotiation table. Summarization skills similarly draw from relevant tables (e.g., snshoppurchaserequisition for purchase requisitions) and include fields critical to summarizing the record effectively.
Configuring these inputs allows you to customize the AI's focus areas and ensure the generated content aligns with your organization's procurement processes.
Practical Benefits for ServiceNow Customers
- Efficiency: Rapidly draft emails and summaries with AI-generated content tailored to specific procurement contexts, reducing manual effort.
- Consistency: Maintain professional and clear communication through standardized AI templates and summaries across procurement operations.
- Insight: Use sentiment analysis to detect urgent procurement issues and improve prioritization and decision-making.
- Customization: Adapt AI skill inputs to your unique procurement data fields and processes without altering the core data structure.
Next Steps
ServiceNow customers can configure or customize these AI skills in the Now Assist Admin console by selecting appropriate input tables and fields for each skill. Activating related agents like the Spend Categorization agent can further enhance the AI capabilities. Customization options also allow aligning AI outputs with your organizational procurement workflows.
You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.
Overview of skills
Inputs identify the data used for a skill. Inputs include the table and fields used to generate a record summary.
You can modify inputs, but you can't modify a skill's data source. The data source contains the tables and fields that the skill relies on.
Now Assist skills for Now Assist for SPO
The Now Assist for SPO includes the following skills:
- Email response for acknowledgement task
- Email response for negotiation
- Email response for procurement case
- Email response for procurement task
- Email response for purchase requisition
- Email response for sourcing event
- Email response for sourcing request
- Email response for sourcing task
- Negotiation summarization for fulfillers
- Procurement case summarization for fulfillers
- Purchase order summarization for requesters
- Purchase requisition summarization for fulfillers
- Purchase requisition summarization for requesters
- Sentiment analysis for procurement case
- Sourcing event summarization for fulfillers
- Sourcing request summarization for fulfillers
- Sourcing request summarization for requesters
Email response for acknowledgement task skill
Generates clear, context-aware email responses and ready-to-use acknowledgement templates that help fulfillers draft emails quickly while maintaining concise and effective communication.
The following table lists the inputs for Email response for acknowledgement task from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_acknowledgement_task |
| Base input fields |
|
Email response for negotiation skill
Generates context-aware email responses and provides ready-to-use negotiation templates to help fulfillers draft emails quickly while maintaining clear, professional communication.
The following table lists the inputs for Email response for negotiation skill from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_negotiation |
| Base input fields |
|
Email response for procurement case skill
Generates context-aware email responses and provides ready-to-use templates for procurement scenarios, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for procurement case from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_spend_psd_procurement_request |
| Base input fields |
|
Email response for procurement task skill
Generates context-aware email responses and provides ready-to-use templates for procurement tasks, helping fulfillers draft emails quickly while maintaining clear and professional communication.
The following table lists the inputs for Email response for procurement task from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_spend_psd_procurement_task |
| Base input fields |
|
Email response for purchase requisition skill
Generates context-aware email responses and provides ready-to-use templates for purchase requisitions, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for purchase requisition from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_purchase_requisition |
| Base input fields |
|
Email response for sourcing event skill
Generates context-aware email responses and provides ready-to-use templates for sourcing events, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for sourcing event from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_negotiation_event |
| Base input fields |
|
Email response for sourcing request skill
Generates context-aware email responses and provides ready-to-use templates for sourcing requests, helping fulfillers draft emails quickly while maintaining clear and professional communication.
The following table lists the inputs for Email response for sourcing request from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_sourcing_activity |
| Base input fields |
|
Email response for sourcing task skill
Generates context-aware email responses and provides ready-to-use templates for sourcing tasks, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for sourcing task from Choose input for email response page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | sn_shop_sourcing_task |
| Base input fields |
|
Negotiation summarization for fulfillers skill
Inputs for the Negotiation summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a negotiation.
The following table lists the inputs for the Negotiation summarization for fulfillers from the Choose input for negotiation page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Negotiation [sn_shop_negotiation] |
| Base input fields |
|
Procurement case summarization for fulfillers skill
Inputs for the Procurement case summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a procurement case.
The following table lists the inputs for the Procurement case summarization for fulfillers from the Choose input for procurement case page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Procurement Case [sn_spend_psd_procurement_request] |
| Base input fields |
|
Purchase order summarization for requesters skill
Inputs for the Purchase order summarization for requesters skill identify the table and fields used when the summary is generated for a purchase order.
The following table lists the inputs for the Purchase order summarization skill for requesters from the Choose input for purchase order page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Purchase Order [sn_shop_purchase_order] |
| Base input fields |
|
Purchase requisition summarization for fulfillers skill
Inputs for the Purchase requisition summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a purchase requisition.
The following table lists the inputs for the Purchase requisition summarization for fulfillers from the Choose input for purchase requisition page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Purchase Requisition [sn_shop_purchase_requisition] |
| Base input fields |
|
Purchase requisition summarization for requesters skill
Inputs for the Purchase requisition summarization for requesters skill identify the table and fields used when the summary is generated for a purchase requisition.
The following table lists the inputs for the Purchase requisition summarization skill for requesters from the Choose input for purchase requisition page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Purchase Requisition [sn_shop_purchase_requisition] |
| Base input fields |
|
Sentiment analysis for procurement case skill
Analyzes requester sentiment across procurement cases to help fulfillers prioritize urgent issues and make informed decisions. This capability delivers sentiment assessments, trend analysis, and AI-generated summaries that clearly explain the rationale behind each evaluation based on the scheduler frequency.
The following table lists the inputs for Sentiment analysis for procurement case from Choose input for sentiment analysis page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Procurement Case [sn_spend_psd_procurement_request] |
| Base input fields |
|
Sourcing event summarization for fulfillers skill
Inputs for the Sourcing event summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a sourcing event.
The following table lists the inputs for the Sourcing event summarization for fulfillers from the Choose input for sourcing event page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Sourcing event [sn_shop_negotiation_event] |
| Base input fields |
|
Sourcing request summarization for fulfillers skill
Inputs for the Sourcing request summarization for fulfillers skill identify the table and fields used when the summary is generated for a sourcing request.
The following table lists the inputs for the Sourcing request summarization for fulfillers skill from the Choose input for sourcing request page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Sourcing Request [sn_shop_sourcing_activity] |
| Base input fields |
|
Sourcing request summarization for requesters skill
Inputs for the Sourcing request summarization for requesters skill identify the table and fields used when the summary is generated for a sourcing request.
The following table lists the inputs for the Sourcing request summarization skill for requesters from the Choose input for sourcing request page in the Now Assist Admin console.
| Input | Description |
|---|---|
| Base input table | Sourcing Request [sn_shop_sourcing_activity] |
| Base input fields |
|