Analyze sentiments in invoice cases

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Sentiment Analysis skill in Now Assist for Accounts Payable Operations (APO) to analyze requester's response and determine the sentiment associated with an invoice case.

    Before you begin

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Role required: sn_slm.fulfiller, sn_slm.owner, or sn_slm.admin

    Procedure

    1. Navigate to Workspaces > Source-to-Pay Workspace.
    2. Select the list icon (List icon).
      A list of options within the workspace is displayed.
    3. Select Invoices >All invoices.
    4. Select an invoice case.
      The case detailed view appears.
    5. Select the information icon sentiment analysis to view the reasoning behind the generated sentiment.Sentiment analysis
      You can view the updated Sentiment analysis by selecting the refresh icon Refresh.
      Invoice cases display Sentiment analysis.