UseFinance Case Management

Finance specialists can create, track, and resolve finance requests efficiently.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

• Use the Employee Center
  Finance requesters can use the Employee Center to create finance inquiry, view the requests and tasks, and interact with the live agent.
• Using the Finance Operations Workspace
  Finance Specialists can use the Finance Operations Workspace to manage cases, tasks, knowledge articles, or interactions.