Run the fix script to enable access to Supplier Collaboration Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After you install the Supplier Collaboration Portal, you must run the fix script to enable access to the portal.

    Before you begin

    Role required: admin

    About this task

    Download the SCP_Contact_User_Access.xml file from the ServiceNow Store.

    After you download the script file, perform the following steps.

    Procedure

    1. Navigate to System Definition > Fix Scripts.

      Ensure that the application scope is set to Global.

    2. Right-click the Name column and select Import XML.
    3. Select Choose file and select the XML file that you downloaded.
    4. Select Upload.
    5. Search for and select the Add Supplier Roles script record to open it.
    6. Select Run Fix Script.

    Result

    After the fix script run is successful, you can access the Supplier Collaboration Portal.