Invoice Case Management

  • Release version: Australia
  • Updated April 9, 2026
  • 1 minute to read

    • Invoice case management enables agents to resolve invoice discrepancies and exceptions in the Source-to-Pay Workspace through structured workflows.

    Invoice Case Management (com.sn_ap_cm) is a dependent application and is automatically installed along with the Accounts Payable Operations (com.sn_ap_apm) application. However, you can also install Invoice Case Management independently. For more information, see Install Invoice Case Management.

    The agent [sn_ap_cm.agent] and Invoice Case Management administrator [sn_ap_cm.admin] roles can access the Invoice Case Management application.

    Open the Invoice Case Management application by navigating to All > Accounts Payable Operations > Accounts Payable Workspace.

    Note:
    Check your entitlements to determine whether you have access to Invoice case management.