Request elevated access

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Submit a request to gain access to the privileges of the primary contact role.

    Before you begin

    Role required: sn_slm.contact

    About this task

    The Request elevated access catalog item is available only to the secondary contact role. A secondary contact is a user that has the Primary contact column set to false on the Vendor Contacts page.

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. Select the supplier from the My Company drop-down list of suppliers associated with your profile.
      Important:
      The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
    3. In the portal header, select Raise a request.
    4. Select the Request an access change request catalog item under the General category.
    5. In the Supplier field, search for and select the supplier.

      The Supplier field is auto-populated with the supplier name, but you can change its value, if required.

    6. From the Urgency drop-down list, specify how soon you want the request to completed.
      • High
      • Medium
      • Low
    7. In the Reason for requesting elevation field, enter the reason for making this request.
    8. Select the add attachments icon (Add attachments icon.) to add attachments, such as documents and image files, to the request.
    9. Select Submit.

      If more than one primary contact exists for a supplier, then approval tasks are created and assigned to all the primary contacts. When any one of the primary contacts approves or rejects the approval task from the My To-dos page, the approval tasks assigned to the other primary contacts are automatically canceled.

      The secondary contact receives an email notification, regardless of whether the request is approved or rejected.

      After the primary contact approves the request, the secondary contact role is elevated to that of the primary contact.