Raise a cancel request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As a shopper, you can cancel an entire purchase request, purchase order, or individual line items.

    Before you begin

    Role required: sn_spend_psd.requestor or shopper

    Procedure

    1. Navigate to ShoppingHub > My purchases.
      Alternatively, you can cancel a purchase from Employee Center > Purchase and Expense > Purchase Requests > Cancel a purchase.
    2. Select a purchase requisition, purchase order, or purchase line.
    3. Select Cancel this purchase from the Edit menu or the More options menu.
      Canceling a purchase from the purchase requisition.
      You can also select the More options icon on the requisition line and select Cancel this purchase to cancel a purchase.
      Canceling a purchase from the More options menu of a purchase line.
      You can also cancel a purchase requisition line using the Remove button in the Edit a purchase page. It will internally create a new procurement case for the buyer to confirm or reject.
    4. Specify a reason for the cancellation.
      Specifying a reason for canceling this purchase.
    5. Select Submit request.

    Result

    The step creates a procurement case with the details of the product for cancellation. Associated request lines and tasks are created using this information.

    What to do next

    • Shoppers can review and edit the request details from ShoppingHub > My requests or My requests from the footer.
    • Buyers can review, edit, and process your request details from Procurement Case Management > Source-to-Pay Workspace > Procurement Cases, if required.