Create a Universal Request from the Supplier Collaboration Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. In the search bar, enter your search query.
    3. Navigate to the Contact us for help section.
    4. Select the Request help option.
    5. In the Request Help form, fill in the request details.
      The Supplier field is populated automatically and is not editable.
    6. Optional: If the request contains sensitive information, do the following:
      1. Select the Issue contains sensitive or confidential information check box.
      2. From the Select department for your issue drop-down, select a department related to your issue.
    7. Select Submit.

    Result

    A Universal Request is created based on the details provided in the Request Help form. For more information on the workflow, see Universal Request.