Copy and activate the generative AI DocIntel flow

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Copy and activate the generative AI DocIntel flow to enable AI-powered invoice processing in your ServiceNow® instance.

    Before you begin

    Role required: admin

    Scope: Accounts Payable Operations integration with Document Intelligence.

    Plugins required:
    • ServiceNow Otto in Document Intelligence
    • Account Payable Invoice Processing
    • ServiceNow Otto for Accounts Payable Operations (APO)
    • Document Intelligence for Accounts Payable Operations Content Pack

    About this task

    Procedure

    1. Navigate to All > Process Automation > Flow Designer.
    2. Search for and open the DocIntel Extract Values Flow - Invoice Processing - Gen AI - Invoice Processing - Gen AI Integration flow.
    3. Select the more actions icon > Copy flow.
      A copy of the DocIntel Extract Values Flow - Invoice Processing - Gen AI - Invoice Processing - Gen AI Integration is created.GenAI Integration flow
    4. Select Save > Activate.
      The DocIntel Extract Values Flow - Invoice Processing - Gen AI - Invoice Processing - Gen AI Integration is copied and activated successfully.