Analyze sentiments in supplier cases

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Sentiment Analysis skill in Now Assist for Supplier Lifecycle Operations (SLO) to analyze a requester's response and determine the sentiment and sentiment trend associated with a supplier case. You can gauge the urgency of a supplier case and prioritize your responses based on the sentiment analysis.

    Before you begin

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Role required: sn_supplier_gen_ai.now_assist_fulfiller and sn_slm.fulfiller

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
    2. Select the list icon .
    3. Go to Cases > Open.
    4. Select a supplier case.
      The case detailed view appears.
    5. Select the information icon to view the reasoning behind the generated sentiment.
      Generated sentiment for a supplier case and the reasoning behind it.
    6. Optional: Manually refresh the sentiment analysis.
      1. Selecting the information icon .
      2. View the updated sentiment analysis by selecting the refresh icon .