Now Assist for Accounts Payable Operations (APO)
Summarize
Summary of Now Assist for Accounts Payable Operations (APO)
The ServiceNow® Now Assist for Accounts Payable Operations (APO) application enhances the productivity and efficiency of fulfillers by leveraging generative AI. It automates the creation of cases, summarizes and ingests invoices, and enables end-to-end invoice processing through workflows.
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Key Features
- Generative AI Capabilities: Automates tasks related to account payables, streamlining processes for fulfillers.
- Configuration: Initial setup of the Now Assist for APO application is required to start using its features.
- Data Processing: Data is transferred from customer instances to a centralized ServiceNow environment, which may involve third-party cloud providers.
- Data Collection: ServiceNow collects inputs and outputs to enhance its AI technologies, with an option for fulfillers to opt out of data collection.
Key Outcomes
By utilizing Now Assist for APO, customers can expect improved operational efficiency in accounts payable processes, reduced manual workload for fulfillers, and a more streamlined invoice handling experience. However, customers should be aware of AI limitations and ensure human oversight in decision-making processes, especially in critical areas such as finance and security.
Use the ServiceNow® Now Assist for APO application to help your fulfillers become more productive and efficient as they work. Through generative AI, you can enable your fulfillers to automatically create cases, summarize and ingest the invoices, and then use workflows to perform end-to-end invoice processing.
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AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Accounts Payable fulfillers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.