Request something else using the supplier catalog

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Request something else if the available catalog items in the supplier catalog do not meet your needs.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. Select the supplier from the My Company drop-down list of suppliers associated with your profile.
      Important:
      The list of suppliers under My Company is available from the Xanadu December 2024 release onwards, only if M2M mapping between supplier contact and suppliers is enabled.
    3. In the portal header, select Raise a request.
    4. Under the General category, select the General inquiry catalog item.Selected General inquiry catalog item.

      The Supplier field is auto-populated with the supplier name, but you can change its value, if required.

    5. From the Urgency drop-down list, select one of the following:
      • High
      • Medium
      • Low
    6. In the Requested for field, enter the name of the person or organization that this request is for.
    7. In the What can we help you with? field, enter the details explaining what you need help with.
    8. Select Add Attachments to upload any relevant images or documents.
    9. Select Submit.

    Result

    The application creates a case and assigns it to the supplier manager for review and approval.

    After the supplier manager approves the case, the supplier record is updated accordingly.