ServiceNow Otto for Sourcing and Procurement Operations (SPO)

  • Release version: Australia
  • Updated July 28, 2026
  • 3 minutes to read
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    Summary of ServiceNow Otto for Sourcing and Procurement Operations (SPO)

    ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance to streamline procurement tasks. Key functionalities include summarizing records, drafting emails, categorizing purchases, analyzing supplier messages, submitting requests, and document processing.

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    Key Features

    • Generative AI Capabilities: Utilize AI for various procurement tasks.
    • Agent Workflows: Leverage agentic workflows to enhance efficiency in procurement operations.
    • Configuration Options: Configure the application to suit specific operational needs.
    • Data Processing: Data is transferred to a centralized ServiceNow environment, potentially involving third-party cloud providers.
    • Data Collection: Inputs and outputs are collected to improve ServiceNow technologies, with an opt-out option available for customers.

    Key Outcomes

    By implementing ServiceNow Otto for SPO, customers can expect improved efficiency in procurement tasks, better communication with suppliers, and a streamlined process for managing procurement requests. However, customers should note that AI outputs may require human oversight to ensure accuracy and appropriateness for critical decision-making areas.

    ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides conversational AI assistance for procurement tasks. You can summarize records, draft emails, categorize purchases, analyze supplier messages, submit requests through conversation, and upload documents for processing.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.