Configure Supplier Relationship and Performance Management

Define key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.

Important:

Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.

Configuring Supplier Relationship and Performance Management (SRPM) involves the following:

• Create KPI template and its thresholds: Define KPI template and thresholds to collect the metrics systematically by creating data collection tasks for evaluating supplier performance.
• Create automated KPI template and KPIs: Define automated KPI template and KPIs to collect the metrics automatically from the specified data source and calculation method.
• Create supplier-level KPIs: Add suppliers to a KPI template or vice versa to generate corresponding supplier-level KPI records and KPI collection tasks for the suppliers.
• Create contract-level KPIs: Add KPI template to a supplier to generate corresponding contract-level KPI records and KPI collection tasks for the suppliers.
• Configure Segmentation Rules: Configure segmentation rules to ensure consistent measurement and comparison of supplier performance, categorize suppliers into distinct groups based on specific criteria or characteristics.

• Create KPI units
  Create KPI units to be used as measurement units for the quantitative performance of the supplier KPIs.
• Create KPI performance domains
  Create KPI performance domains to classify various KPIs into categories. The KPIs under different performance domains can be viewed in the KPI management tab and the Performance dashboard to measure the supplier performance.
• KPI templates
  KPI templates are created to define KPIs that can be used to measure supplier performance.
• Create KPI thresholds
  Create KPI thresholds that consist of predefined values that serve as benchmarks or limits for evaluating performance against specific objectives.
• Create KPIs by adding suppliers to a KPI template
  You can add a new supplier whose performance you want to measure using the KPI template. Adding a supplier to a KPI template generates corresponding KPI records and KPI collection tasks for this supplier.
• Create supplier-level KPIs from KPI management
  You can add supplier-level for a supplier from the KPI management tab of the supplier page. You can also define contract-level KPIs under their respective supplier-level KPIs.
• Create contract-level KPIs from KPI management
  You can add contract-level KPIs for a supplier from the KPI management tab of the supplier page. Contract-level KPIs are defined under their respective supplier-level KPIs.
• Create KPIs without using KPI template
  You can add new KPIs for a supplier without using the existing KPI templates. Adding new KPIs directly generates the corresponding KPI templates.
• Create segmentation rule
  Create a segmentation rule that defines criteria for categorizing suppliers into different segments based on various attributes or performance factors.

Related concepts

• Supplier Document Management
• Advanced Work Assignment for Supplier Lifecycle Operations
• Configure smart assessments

Related tasks

• Install Supplier Case Management
• Install Supplier Collaboration Portal
• Install Supplier Operations
• Install Supplier Payment Optimization
• Configure the document template for the Sign document action type for supplier task
• Enable M2M mapping between supplier contact and suppliers
• Install Universal Request for SLO
• Create KPI units
• Create KPI performance domains
• Create manual KPI templates