Skill inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO)
Summarize
Summary of Skill inputs for ServiceNow Otto for Sourcing and Procurement Operations (SPO)
ServiceNow Otto for Sourcing and Procurement Operations (SPO) provides configurable generative AI skills designed to enhance procurement workflows. These AI skills leverage specific data inputs from service tables and fields to generate context-aware email responses, summaries, and sentiment analysis, improving communication efficiency and decision-making for procurement professionals. While you can customize the inputs to tailor skill behavior, the underlying data sources (tables and fields) of each skill remain fixed.
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Available AI Skills and Their Purpose
- Email Response Skills: Generate concise, professional email templates for various procurement interactions such as acknowledgements, negotiations, procurement cases, tasks, purchase requisitions, sourcing events, requests, and tasks. These help fulfillers draft emails quickly with relevant context.
- Summarization Skills: Create clear summaries for negotiations, procurement cases, purchase orders, purchase requisitions, sourcing events, and sourcing requests, supporting fulfillers and requesters by condensing key information to facilitate understanding and action.
- Sentiment Analysis: Analyze requester sentiment in procurement cases, providing sentiment scores, trend insights, and AI-generated explanations to help prioritize urgent issues and support informed decisions.
Configuration of Inputs
Each AI skill is configured with specific input tables and fields that determine the data used for generating summaries or email content. These inputs typically include:
- Core record fields such as descriptions, states, priorities, due dates, and identifiers.
- Communication-related fields like emails, work notes, additional comments, and activity logs.
- Procurement-specific data like suppliers, negotiation objectives, sourcing details, product categories, budgets, and statuses.
For example, the Email response for acknowledgement task skill uses the snshopacknowledgementtask table and fields such as short description, description, and emails to generate responses. Similarly, summarization skills pull from relevant procurement or sourcing tables with fields tailored to the summary context.
Practical Benefits for ServiceNow Customers
- Enhanced Efficiency: Automate drafting of emails and summaries, reducing manual effort and accelerating procurement communications.
- Improved Clarity: Deliver context-aware, professionally phrased responses and summaries that maintain consistent communication standards.
- Actionable Insights: Use sentiment analysis to identify and prioritize cases requiring immediate attention.
- Customizability: Adjust input configurations within allowed parameters to better fit organizational workflows without altering core data sources.
Key Considerations
- Inputs are critical to ensuring AI-generated outputs are relevant and accurate; careful selection of tables and fields is necessary.
- Modification of inputs is supported, but the underlying data source structure cannot be changed.
- Configuration is managed via the AI Admin Hub console under respective skill input selection pages.
You can configure some of the inputs for a generative AI skill. Inputs permit you to determine how and when a skill is used.
Overview of AI skills
Inputs identify the data used for an AI skill. Inputs include the table and fields used to generate a record summary.
You can modify inputs, but you can't modify an AI skill's data source. The data source contains the tables and fields that the skill relies on.
AI skills for ServiceNow Otto for SPO
The ServiceNow Otto for SPO includes the following AI skills:
- Email response for acknowledgement task
- Email response for negotiation
- Email response for procurement case
- Email response for procurement task
- Email response for purchase requisition
- Email response for sourcing event
- Email response for sourcing request
- Email response for sourcing task
- Negotiation summarization for fulfillers
- Procurement case summarization for fulfillers
- Purchase order summarization for requesters
- Purchase requisition summarization for fulfillers
- Purchase requisition summarization for requesters
- Sentiment analysis for procurement case
- Sourcing event summarization for fulfillers
- Sourcing request summarization for fulfillers
- Sourcing request summarization for requesters
Email response for acknowledgement task skill
Generates clear, context-aware email responses and ready-to-use acknowledgement templates that help fulfillers draft emails quickly while maintaining concise and effective communication.
The following table lists the inputs for Email response for acknowledgement task from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_acknowledgement_task |
| Base input fields |
|
Email response for negotiation skill
Generates context-aware email responses and provides ready-to-use negotiation templates to help fulfillers draft emails quickly while maintaining clear, professional communication.
The following table lists the inputs for Email response for negotiation skill from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_negotiation |
| Base input fields |
|
Email response for procurement case skill
Generates context-aware email responses and provides ready-to-use templates for procurement scenarios, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for procurement case from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_spend_psd_procurement_request |
| Base input fields |
|
Email response for procurement task skill
Generates context-aware email responses and provides ready-to-use templates for procurement tasks, helping fulfillers draft emails quickly while maintaining clear and professional communication.
The following table lists the inputs for Email response for procurement task from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_spend_psd_procurement_task |
| Base input fields |
|
Email response for purchase requisition skill
Generates context-aware email responses and provides ready-to-use templates for purchase requisitions, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for purchase requisition from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_purchase_requisition |
| Base input fields |
|
Email response for sourcing event skill
Generates context-aware email responses and provides ready-to-use templates for sourcing events, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for sourcing event from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_negotiation_event |
| Base input fields |
|
Email response for sourcing request skill
Generates context-aware email responses and provides ready-to-use templates for sourcing requests, helping fulfillers draft emails quickly while maintaining clear and professional communication.
The following table lists the inputs for Email response for sourcing request from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_sourcing_activity |
| Base input fields |
|
Email response for sourcing task skill
Generates context-aware email responses and provides ready-to-use templates for sourcing tasks, enabling fulfillers to draft emails quickly while ensuring clear and professional communication.
The following table lists the inputs for Email response for sourcing task from Choose input for email response page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | sn_shop_sourcing_task |
| Base input fields |
|
Negotiation summarization for fulfillers skill
Inputs for the Negotiation summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a negotiation.
The following table lists the inputs for the Negotiation summarization for fulfillers from the Choose input for negotiation page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Negotiation [sn_shop_negotiation] |
| Base input fields |
|
Procurement case summarization for fulfillers skill
Inputs for the Procurement case summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a procurement case.
The following table lists the inputs for the Procurement case summarization for fulfillers from the Choose input for procurement case page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Procurement Case [sn_spend_psd_procurement_request] |
| Base input fields |
|
Purchase order summarization for requesters skill
Inputs for the Purchase order summarization for requesters skill identify the table and fields used when the summary is generated for a purchase order.
The following table lists the inputs for the Purchase order summarization skill for requesters from the Choose input for purchase order page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Purchase Order [sn_shop_purchase_order] |
| Base input fields |
|
Purchase requisition summarization for fulfillers skill
Inputs for the Purchase requisition summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a purchase requisition.
The following table lists the inputs for the Purchase requisition summarization for fulfillers from the Choose input for purchase requisition page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Purchase Requisition [sn_shop_purchase_requisition] |
| Base input fields |
|
Purchase requisition summarization for requesters skill
Inputs for the Purchase requisition summarization for requesters skill identify the table and fields used when the summary is generated for a purchase requisition.
The following table lists the inputs for the Purchase requisition summarization skill for requesters from the Choose input for purchase requisition page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Purchase Requisition [sn_shop_purchase_requisition] |
| Base input fields |
|
Sentiment analysis for procurement case skill
Analyzes requester sentiment across procurement cases to help fulfillers prioritize urgent issues and make informed decisions. This capability delivers sentiment assessments, trend analysis, and AI-generated summaries that clearly explain the rationale behind each evaluation based on the scheduler frequency.
The following table lists the inputs for Sentiment analysis for procurement case from Choose input for sentiment analysis page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Procurement Case [sn_spend_psd_procurement_request] |
| Base input fields |
|
Sourcing event summarization for fulfillers skill
Inputs for the Sourcing event summarization for fulfillers skill identify the table and fields that are used when the summary is generated for a sourcing event.
The following table lists the inputs for the Sourcing event summarization for fulfillers from the Choose input for sourcing event page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Sourcing event [sn_shop_negotiation_event] |
| Base input fields |
|
Sourcing request summarization for fulfillers skill
Inputs for the Sourcing request summarization for fulfillers skill identify the table and fields used when the summary is generated for a sourcing request.
The following table lists the inputs for the Sourcing request summarization for fulfillers skill from the Choose input for sourcing request page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Sourcing Request [sn_shop_sourcing_activity] |
| Base input fields |
|
Sourcing request summarization for requesters skill
Inputs for the Sourcing request summarization for requesters skill identify the table and fields used when the summary is generated for a sourcing request.
The following table lists the inputs for the Sourcing request summarization skill for requesters from the Choose input for sourcing request page in the AI Admin Hub console.
| Input | Description |
|---|---|
| Base input table | Sourcing Request [sn_shop_sourcing_activity] |
| Base input fields |
|