Email notifications from Finance Case Management

Finance Case Management sends email notifications when you perform certain actions on a finance case.

Finance Case Management sends emails in a predefined template and uses email actions to trigger email conditions. You can use the deep links in the emails to view relevant details.

Table 1. Email conditions and recipients

Email conditions	Recipients
A new finance case is created.	Email sender, case submitter, or requester
A new task is created for a finance case and assigned to a task owner.	Assigned task owner
A finance case is closed.	Requester
A comment is added to the finance case.	User addressed in the comment
A request for additional information is made.	Requester

Related reference

• Create a finance case form
• Create a finance task form
• Interaction form
• Create new interaction related record form
• Create knowledge base article form