Now Assist for Supplier Lifecycle Operations (SLO)

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Supplier Lifecycle Operations (SLO)

    Now Assist for Supplier Lifecycle Operations (SLO) is a ServiceNow application designed to help supplier managers by providing a conversational, AI-driven experience tailored to their supplier management needs. It leverages generative AI capabilities to enhance supplier lifecycle operations efficiently.

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    Key Features

    • Conversational AI Guidance: Supplier managers can interact with the application in a dialogue-driven format, simplifying complex supplier processes.
    • Generative AI Integration: Supports multiple large language models (LLMs) including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS to power AI skills and agents.
    • Configurable AI Options: Administrators can control AI model preferences and availability via the AI Control Tower and Now Assist Admin console, allowing customization to fit organizational requirements.
    • Compliance and Availability: Some AI features may be restricted in certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups; customers should verify feature availability based on their deployment.

    Data Processing and Privacy

    Now Assist for SLO processes data by transferring it from customer instances to centralized ServiceNow environments, potentially hosted on third-party cloud providers like Microsoft Azure. ServiceNow manages this data according to strict internal policies and compliance standards detailed in their CORE Compliance Portal.

    Data collected from user inputs, AI outputs, and edits are used to improve ServiceNow’s AI models and products. Customers retain control and may opt out of future data collection through the Now Assist Opt-Out options.

    Important Considerations

    • AI Limitations: The AI-driven responses may not always be accurate or suitable for all use cases. Customers must evaluate outputs carefully, especially in high-impact areas such as healthcare, finance, legal, and security.
    • Human Oversight Required: Users should not rely solely on AI outputs for decision-making and should ensure appropriate human review is in place.
    • Support and Troubleshooting: Assistance is available via the ServiceNow Community, Known Error Portal, and Customer Service and Support channels.
    • Compliance with ServiceNow’s AI Acceptable Use Policy: Users must adhere to the policy, which governs responsible AI usage and is subject to updates by ServiceNow.

    Use the ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    Supported LLMs for Now Assist for Supplier Lifecycle Operations (SLO)

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.