Application plugin installation sequence in Supplier Case Management

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Application plugin installation sequence in Supplier Case Management

    The Supplier Case Management application in ServiceNow provides a comprehensive set of plugins designed to manage supplier relationships, lifecycle events, and intelligence integrations. Proper installation order and understanding dependencies are crucial to ensure full functionality and avoid installation issues such as incomplete demo data.

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    Plugin Installation Sequence and Dependencies

    The installation sequence starts with foundational architecture plugins and progresses to specialized integrations and advanced capabilities. Each plugin has required dependencies that must be installed beforehand, typically available from the ServiceNow Store.

    • Supplier Common Architecture [com.snc.snslm]: Core architecture tracking supplier-related data, required for most other supplier management plugins. Depends on finance, service delivery, user registration, and vendor core plugins.
    • Supplier Case Management [com.snc.snsuppliermgmt]: Enables onboarding, relationship management, risk, compliance, and performance monitoring across the supplier lifecycle. Requires Supplier Common Architecture and Source-to-Pay Workspace.
    • Supplier Collaboration Portal [com.snc.snsuppliersp]: Offers suppliers a self-service portal for requests and task completion. Depends on Supplier Common Architecture, Service Portal, E-signature, and Employee Center plugins.
    • Supplier Operations [com.snc.snso]: Provides advanced case management for onboarding, offboarding, and ongoing supplier operations. Requires Document Management plugin.
    • Craft.co Integration for Supplier Lifecycle Operations [com.snc.snsuppliercraft]: Integrates supplier intelligence from Craft.co. Requires Supplier Operations plugin.
    • News Integration for Supplier Lifecycle Operations [com.snc.snsuppliernews]: Retrieves supplier news via pre-configured Microsoft Bing integration. Requires Supplier Operations plugin.
    • SLO Connector for Relish Data Assure [xreliqsloconnec]: Integrates supplier data validation from Relish. Depends on Source-to-Pay Integration Framework and Relish Data Assure plugins.
    • Advanced Work Assignment for Supplier Lifecycle Operations [com.snc.snslmawa]: Automates supplier case assignment based on agent availability and capacity. Depends on Advanced Work Assignment, Agent Chat, Virtual Agent, and Supplier Case Management plugins.

    Recommended Installation Order

    To ensure a smooth installation and avoid issues, install the plugins in this order:

    1. Supplier Common Architecture
    2. News Integration for Supplier Lifecycle Operations
    3. Supplier Case Management
    4. Optional: Craft.co Integration for Supplier Lifecycle Operations
    5. Optional: SLO Connector for Relish Data Assure
    6. Optional: Advanced Work Assignment for Supplier Lifecycle Operations

    Practical Considerations for ServiceNow Customers

    • Always verify and install required dependencies prior to plugin installation to ensure full functionality.
    • Follow the recommended sequence to prevent incomplete demo data and installation errors.
    • Optional integrations enhance supplier intelligence and automation but depend on core plugins being installed first.
    • Familiarize yourself with related concepts such as explicit roles and component installations to optimize Supplier Case Management usage.

    The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.

    Important:
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    Table 1. Supplier Case Management application plugin list
    Sequence Plugin name Description Plugin dependencies
    1 Supplier Common Architecture

    [com.snc.sn_slm]

    		 Provides a common architecture to track data objects related to a supplier used in both Supplier Case Management and Supplier Collaboration Portal.
    • Finance Common Architecture (com.sn_fin)
    • Service Delivery Common (com.sn_spend_sdc)
    • External User Registration (com.snc.external_user_self_registration)
    • Common Vendor Core (com.snc.sn_vendor_core) and (com.snc.vendor_core)
    2 Supplier Case Management

    [com.snc.sn_supplier_mgmt]

    Plugin scope name: sn_supplier

    		 Onboard suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Source-to-Pay Workspace (com.sn_spend_workspace)
    3 Supplier Collaboration Portal

    [com.snc.sn_supplier_sp]

    		 Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization.
    • Supplier Common Architecture (com.snc.sn_slm)
    • Service Portal (com.glide.service-portal)
    • E-signature (com.snc.esign)
    • Employee Center (com.snc.employee_center)
    4 Supplier Operations

    [com.snc.sn_so]

    		 Provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.

    Document Management (com.snc.platform_document_management)
    5 Craft.co Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_craft]

    		 Provides pre-configured integration with Craft.co. Craft.co is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. Supplier Operations(com.snc.sn_so)
    6 News Integration for Supplier Lifecycle Operations

    [com.snc.sn_supplier_news]

    		 Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. Supplier Operations(com.snc.sn_so)
    7 SLO Connector for Relish Data Assure

    [x_reliq_slo_connec]

    		 Provides pre-configured integration with Relish. Relish is a supplier intelligence platform that helps in validating supplier data with confidence.
    • Source-to-pay integration framework (sn_spend_intg)
    • Relish Data Assure (x_reliq_relish_dat)
    8 Advanced Work Assignment for Supplier Lifecycle Operations

    [com.snc.sn_slm_awa]

    		 Automatically assign supplier cases to agents based on availability and capacity.
    • Advanced Work Assignment (com.glide.awa)
    • Agent Chat (com.glide.interaction.awa)
    • Glide Virtual Agent (com.glide.cs.chatbot)
    • Supplier Case Management (com.snc.sn_supplier_mgmt)

    Supplier Case Management plugin installation sequence

    To avoid incomplete demo data and other installation issues, you should install the plugins in the following sequence:
    1. Supplier Common Architecture (com.snc.sn_slm)
    2. News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news)
    3. Supplier Case Management (com.snc.sn_supplier_mgmt)
    4. (Optional) Craft.co Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_craft)
    5. (Optional) SLO Connector for Relish Data Assure (x_reliq_slo_connec)
    6. (Optional) Advanced Work Assignment for Supplier Lifecycle Operations (com.snc.sn_slm_awa)