Reassign a purchase order exception

Reassign an open purchase order exception to another operational buyer or team member. Reassign the exception when the original assignee is unavailable, when the original assignee lacks the necessary authority, or when the workload must be balanced. This ensures exceptions continue progressing toward resolution without delays.

Before you begin

Role required: sn_poem_core.operational_buyer

Procedure

1. Navigate to Workspaces > Source-to-Pay Workspace.
2. Select the Purchase order management tab.
3. Select an exception that you want to work on.
4. Select the More Actions icon ().
5. Select Reassign exception.
6. In the Reassign exception window, specify the user in the Assign to field.
7. Select Reassign.
   The purchase order exception is reassigned.

Related tasks

• Change the priority level of a purchase order exception
• Create a supplier escalation case from a PO exception