Create Universal Request from Supplier portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create a Universal Request (UR) from the Supplier Collaboration Portal to submit invoice inquiries directly to the Source-to-Pay Workspace for processing.

    Before you begin

    Role required: sn_slm.contact

    Plugins required:
    • Universal Request for Source-to-Pay Operations Plugin [sn_fsc_ur_common] plugin (contains dependent plugin Universal Request Plugin [com.snc.universal_request])
    • Supplier Common Architecture [com.snc.sn_slm]
    • Invoice Case Management [com.sn_ap_cm].

    This video shows you how to create a Universal Request.

    Procedure

    1. Navigate to Supplier Collaboration Portal > Search for any detail in Search bar > Contact us for help > Request help.Request help
    2. Select Request Help to create a UR.
      The Request Help form appears. For more information on the fields in the form, see Request Help form.Request help form
    3. Select Submit.UR inquiry

    Result

    The Universal Request is created.