Asset creation process in Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • In ServiceNow's Asset Management product suite, assets are created when you acknowledge the receipt of the requested items.

    After receiving is completed, receiving slips are generated in Asset Management, the associated assets are created, and the status of the PO is updated to Received. You can view the created assets in the Assets tab of the Asset Management purchase order. For more information, see Receiving assets in Asset Management.Assets tab shows the created assets and the Asset Management PO status updates to Received.

    Additionally, when receiving slips are generated in Asset Management, corresponding read-only receipts are created in SPO.

    The following occurs during the asset creation process in Asset Management:

    • When a Hardware Asset Management (HAM) or Enterprise Asset Management (EAM) asset is received, Asset Management creates a corresponding record in the alm_asset table.
    • When a Software Asset Management (SAM) item is received, Asset Management creates a corresponding entitlement in the alm_license table.
    • When a consumable is received, Asset Management creates a corresponding entitlement in the alm_consumable table.