Configure Supplier Lifecycle Operations Release version: Australia Updated March 12, 2026 1 minute to readPlan and configure your implementation for Supplier Lifecycle Operations. Install Supplier Case ManagementYou can install the Supplier Case Management application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.Install Supplier Collaboration PortalYou can install the Supplier Collaboration Portal application (com.snc.sn_supplier_sp) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.Install Supplier OperationsYou can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.Install Supplier Payment OptimizationYou can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.Supplier Document ManagementSupplier Lifecycle Operations uses the ServiceNow® Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.Configure the document template for the Sign document action type for supplier taskCreate and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.Advanced Work Assignment for Supplier Lifecycle OperationsUse the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.Enable M2M mapping between supplier contact and suppliersMany-to-many (M2M) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.Configure Supplier Relationship and Performance ManagementDefine key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.Install Universal Request for SLOInstall the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.Configure smart assessmentsSupplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.Related conceptsSupplier Document ManagementAdvanced Work Assignment for Supplier Lifecycle OperationsRelated tasksInstall Supplier Case ManagementInstall Supplier Collaboration Portal
Configure Supplier Lifecycle Operations Release version: Australia Updated March 12, 2026 1 minute to readPlan and configure your implementation for Supplier Lifecycle Operations. Install Supplier Case ManagementYou can install the Supplier Case Management application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.Install Supplier Collaboration PortalYou can install the Supplier Collaboration Portal application (com.snc.sn_supplier_sp) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.Install Supplier OperationsYou can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events.Install Supplier Payment OptimizationYou can install the Supplier Payment Optimization application to identify, prioritize, and track high potential suppliers and estimate potential savings from credit card payments.Supplier Document ManagementSupplier Lifecycle Operations uses the ServiceNow® Document Management functionality to enable supplier managers, supplier owners, supplier administrators, and supplier contacts to manage supplier documents.Configure the document template for the Sign document action type for supplier taskCreate and configure the document template that enables you to collect e-signatures from multiple participants and generate a filled PDF document.Advanced Work Assignment for Supplier Lifecycle OperationsUse the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.Enable M2M mapping between supplier contact and suppliersMany-to-many (M2M) mapping between supplier contact and suppliers enables one supplier contact to be the contact for multiple suppliers, provided the suppliers share a parent-subsidiary relationship.Configure Supplier Relationship and Performance ManagementDefine key performance indicators (KPIs) and segmentation criteria to measure supplier performance effectively.Install Universal Request for SLOInstall the Universal Request for Source-to-Pay Operations [sn_fsc_ur_common] plugin to use the Universal Request feature in SLO.Configure smart assessmentsSupplier managers can configure and create assessments in bulk for internal and external users by adding instructions, questions, and reference information from the Assessment Workspace.Related conceptsSupplier Document ManagementAdvanced Work Assignment for Supplier Lifecycle OperationsRelated tasksInstall Supplier Case ManagementInstall Supplier Collaboration Portal