Application plugin installation sequence in Accounts Payable Operations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Plugin names, descriptions, and dependencies required to install Accounts Payable Operations.

    Important:
    Before installing a plugin listed in the Plugin name column, ensure that you install all corresponding dependencies listed in the Plugin dependencies column from the ServiceNow Store.
    Table 1. Application plugin list
    Sequence Plugin name Description Plugin dependencies
    1

    Source-to-Pay Common Architecture

    [com.snc.sn_shop]

    		 Maintains primary data such as Enterprise Resource Planning (ERP) sources, legal entities, accounting periods, and so on.
    • Finance Common Architecture [com.sn_fin]
    • Service Delivery Common [com.sn_spend_sdc]
    2

    Source-to-Pay Workspace

    [com.sn_spend_workspace]

    		 Provides a single environment for Procurement Specialists to work on purchase requisitions, sourcing requests, negotiations, procurement requests, and more. 10
    3

    Supplier Collaboration Portal

    [com.snc.sn_supplier_sp]

    		 Includes demo data and relatedServiceNow Store applications and plugins.

    Supplier Common Architecture [com.snc.sn_slm]
    4 Glide Virtual Agent Activate the virtual agent chatbot (chat channel) in the supplier portal for suppliers to complete Accounts Payable Operations related self-service tasks.
    5

    Advanced Work Assignment for Source-to-Pay Operations

    [com.snc.sn_spend_awa]

    		 Provides configurations to support automatic routing, queuing, and assignment of procurement cases, emails, and live agent chat conversations.
    • Advanced Work Assignment [com.glide.awa]
    • Agent chat [com.glide.interaction.awa]
    6

    Document Intelligence

    [com.snc.docintel]

    		 Provide solutions that enables any organization to automate and accelerate the process of extracting data from documents.

    sn-docintel-iframe

    [com.sn_docintel_iframe]
    7

    Document Intelligent Admin

    [com.snc.docintel_admin]

    		 Provides full access to the Document Intelligence application, apart from modifying a subset of system properties, and the billing and internal tables.

    sn-docintel-iframe

    [com.sn_docintel_iframe]
    8

    Accounts Payable Operations integration with Document Intelligence

    [sn_ap_ic]

    		 Enables you to automatically capture data from incoming invoices, thus significantly reducing manual effort.

    Document Intelligence

    [com.snc.docintel]
    9

    Invoice Case Management

    [sn_ap_cm]

    		 Includes demo data and relatedServiceNow Store applications and plugins.
    • Source-to-Pay Common Architecture [com.snc.sn_shop]
    • Source-to-Pay Workspace [com.sn_spend_workspace]
    10

    Accounts Payable Invoice Processing

    [sn_ap_apm]

    		 Enables Accounts Payable specialists to ingest invoice documents and extract invoice data using Document Intelligence
    • Invoice Case Management [sn_ap_cm]
    • Accounts Payable Operations integration with Document Intelligence [sn_ap_ic]