Submit Invoice Inquiry

Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.

Before you begin

Role required: Supplier

Procedure

1. Navigate to Supplier Catalog > Invoices > Submit an invoice inquiry.
2. On the Submit an invoice inquiry form, enter the following details.

   Question	Description
   Which supplier?	Supplier- Displays the name of the supplier associated with the supplier contact based on your selection from the My Companytab.
   What invoice would you like to inquire about?	Invoice number- Choose the invoice number on which you need to inquire from the drop-down list. The drop-down lists the invoice numbers of the supplier displayed in Which supplier? field.
   What kind of invoice inquiry would you like to make?	Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are: Payment inquiry Invoice inquiry Expedite payment request Payment term issue Invoice entry assistance For more information on invoice inquiry, see Invoice inquiry cases.
   Please describe your inquiry below in detail:	Description- Detailed description about the invoice inquiry.

3. Select Submit.
   A pop-up alert message appears as " Your inquiry is submitted and we will respond soon. You can review details here: <<Invoice case number>>.

   Note:

   From the invoice form page, you can select Actions > Create new inquiry and submit an invoice inquiry.

   Invoice inquiry case is created.