---
sourceDocument: Australia Finance and Supply Chain
sourceDocumentLink: https://www.servicenow.com/docs/r/source-to-pay-operations

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Finance and Supply Chain

ft:clusterId :

    - stpop

bundleId :

    - stpop

workflow :

    - Employee


---

# Submit an invoice inquiry

# Submit an invoice inquiry {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit an invoice inquiry case through the Supplier Collaboration Portal to report an issue to the accounts payable team for evaluation and resolution.

## Before you begin

Role required: Supplier

## Procedure

1. Navigate to Supplier CatalogInvoicesSubmit an invoice inquiry.
2. On the Submit an invoice inquiry form, enter the following details.

   | Question | Description |
   | Which supplier? | Supplier- Displays the name of the supplier associated with the supplier contact based on your selection from the My Companytab. |
   | What invoice would you like to inquire about? | Invoice number- Choose the invoice number on which you need to ask from the drop-down list. The list shows the invoice numbers of the supplier displayed in Which supplier? field. |
   | What kind of invoice inquiry would you like to make? | Inquiry type- Choose the type of inquiry that you would like to ask an Account Payable Specialist. The options are: * Payment inquiry * Invoice inquiry * Expedite payment request * Payment term issue * Invoice entry assistance {#submit-invoice-inquiry-case__ul_lpk_kvz_zxb}For more information on invoice inquiry, see [Invoice inquiry cases](https://www.servicenow.com/docs/usmmrIDzQPP~ZIvBZLE3wQ "Invoice inquiry cases help resolve invoice-related issues raised by suppliers or employees through structured case workflows."). |
   | Please describe your inquiry below in detail: | Description- Detailed description about the invoice inquiry. |
   |-|-|

   {#submit-invoice-inquiry-case__choicetable_v1q_w5z_zxb}
3. Select Submit.  
   A pop-up alert message appears as " Your inquiry is submitted and we will respond soon. You can review details here: \<\<Invoice case number\>\>. From the invoice form page, you can select ActionsCreate new inquiry and submit an invoice inquiry.

## Result

An Invoice inquiry case is created.

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