Source-to-Pay Integrations glossary

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn about the terms and concepts used in Source-to-Pay (S2P) integrations.

    Glossary terms are grouped alphabetically.

    A | C | D | E | I | M | P | R | S | T | W

    C

    Catalog Management

    The process of managing product and service information in a structured way.

    Cloud Contact Center

    A cloud-based customer service solution that handles inbound and outbound communications.

    contract management

    The process of creating, managing, and executing legal sales contracts from completed quotes.

    D

    Data Synchronization

    The process of ensuring that data in two or more locations is updated consistently.

    E

    EDI (Electronic Data Interchange)

    The electronic interchange of business information using a standardized format.

    I

    Integration

    A process by which the ServiceNow platform can be made to work with a third-party application or web service.

    M

    middleware

    Software that acts as a bridge between different applications or services.

    P

    Procurement

    The process of finding, acquiring, and buying goods, services, or works from an external source.

    R

    Receipt

    A document acknowledging that a specified amount of money, goods, or services has been received.

    Return

    The process of sending back goods to the supplier due to various reasons such as defects or incorrect orders.

    S

    SAP ECC

    An enterprise resource planning software developed by SAP SE, used for business process management.

    SAP S/4HANA

    A next-generation enterprise resource planning suite from SAP, designed to run on the SAP HANA database.

    Source-to-Pay (S2P)

    A process that encompasses all activities from sourcing goods and services to paying suppliers.

    Supplier Lifecycle Management

    The end-to-end process of managing a supplier's performance and relationship with the organization.

    Supplier Portal

    An online platform where suppliers can interact with the buying organization.

    synchronous integration

    A type of integration where the systems involved communicate in real-time.

    T

    third-party application

    An external software system that can be integrated with ServiceNow to extend its capabilities.

    3CLogic

    A ServiceNow partner that provides native voice and SMS capabilities to complement ServiceNow’s digital channels.

    W

    workflow

    Defined sequence of steps automating processes in Sales Customer Relationship Management.