Create a known error article from the Source-to-Pay Workspace

Create known error articles to document the root cause and the workaround of a problem to help with resolving incidents.

Before you begin

Role required: sn_slm.manager, sn_shop.procurement_specialist_manager, or admin

Procedure

1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay Workspace.
2. Select the list icon ().
3. Navigate to Lists > Knowledge, and then select one of the following:
   • Supplier articles
   • Procurement articles
4. Select New.
5. In the Create article dialog box, do the following:
   • In the Knowledge Base field, select Purchase and Expense or Supplier Knowledge.
   • In the Article Template field, select Known Error article.
   • Select Create Article.
6. On the Create New Known Error article form, fill in the fields.

   Table 1. Create New Known Error article form

   Field	Description
   Number	Read-only field. Unique number to identify the known error article.
   Knowledge base	Knowledge base to which this article belongs.
   Category	Category of the article. Use the category picker to select an existing category or subcategory.
   Valid to	Date after which the known error article is deleted from the database. After this date, the article does not appear in the search result.
   Version	Read-only field. Managed by the Knowledge Management process when changes are made to a published article.
   Workflow	Status of the article.
   Source Task	Read-only field. The Problem record on which you are creating the article.
   Attachment link	Select the check box so that the article appears as an attachment in the Problem record. If you do not select the check box, the content of the article appears in the work note of the Problem.
   Display attachments	Display of attachments in the article. When you do not select this option, the article does not display the attachments.
   Short description	Short description of the known error.
   Description	Detailed explanation of the known error.
   Workaround	Method that you have used to overcome the problem. It can be a way of dealing with a problem or making something work despite the problem not being resolved.
   Cause	Information about what had caused the problem.

7. Select Save.