Create a Universal Request

  • Release version: Australia
  • Updated June 3, 2026
  • 1 minute to read

    • Create a Universal Request (UR) in Employee Center when your request involves multiple departments or the right department to contact is unclear.

    Before you begin

    Role required: snc_internal

    Procedure

    1. Navigate to Employee Center.
    2. In the How can we help? search bar, enter a description of your request in natural language.
      Include the services needed, relevant locations, and any additional context that helps fulfillers understand your requirements.
    3. Review the search results to check whether an existing catalog item or knowledge article addresses your need.
    4. If no suitable result is available, select Request help in the Contact us for help section.
    5. In the Request Help form, enter the details of your request.
    6. Optional: If the request contains sensitive or confidential information, select the Issue contains sensitive or confidential information check box.
      For more information on handling sensitive information, see Universal Request sensitive information security.
    7. Select Submit.

    Result

    The Universal Request is created and routed to a routing agent for review. The request is then processed through the Universal Request workflow. For more information, see Universal Request.