Use Sourcing and Procurement Operations

Employees, shoppers, or requesters can use Sourcing and Procurement Operations to self-service requests, and source or purchase products and services through the procurement organization. Procurement specialists and sourcing managers can use Sourcing and Procurement Operations to work on various procurement objects such as purchase requisitions, sourcing requests, negotiations, procurement requests, cases, and more.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

• Using Shopping Hub
  Use the Shopping Hub module to request pricing or place an order for products and services. You can also request for products or services that you don’t see in the catalog, revise, replace, or return your ordered products and services, customize your top suppliers, work on your to-dos, and much more.
• Using Shopping Hub Mobile
  The ServiceNow Shopping Hub Mobile app enables you to engage with procurement organizations from a mobile device.
• Using Procurement Case Management
  With the Procurement Case Management application, you can enable your employees to submit procurement cases and access your organization's knowledge base.
• Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace
  Playbooks provide a streamlined and consistent way of accomplishing various tasks, such as editing a purchase order, editing a purchase requisition, approving or rejecting cancellation requests, and so on.
• Using Spend and Savings Management
  Use Spend and Savings Management to import and manage your organization's category taxonomy.
• Using Sourcing Pipeline Management
  Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities.

Related concepts

• Explore Sourcing and Procurement Operations
• Configure Sourcing and Procurement Operations