Create supplier case from Universal Request

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Routing agents can create a supplier case from the Source-to-Pay Workspace to resolve a Universal Request.

    Before you begin

    Role required: sn_uni_req.routing_agent, and sn_slm.agent

    You must have the following plugin installed: Universal Request for Source-to-Pay Operations Plugin [sn_fsc_ur_common].

    Procedure

    1. Navigate to All > Supplier Lifecycle Operations > Source-to-Pay workspace.
    2. Select the list icon.
    3. Navigate to Universal request All.
    4. Select the Universal Request.
    5. Select Create supplier case.
    6. In the Create New Supplier Case form, fill in the details.

      The universal request number from which the supplier case is created appears in the Universal Request field on the supplier case form.

    7. Select Save.
    8. Optional: To request assistance from other departments in resolving the Universal Request simultaneously, select Create Associated Ticket.
      For more information on creating associated tickets, see Create associated ticket for primary ticket of UR.

    Result

    The supplier case number appears in the Primary Ticket field of the Universal Request record. It also appears in the Associated Tickets list of the Universal Request record.