Customer Service Management

The ServiceNow® Customer Service Management product enables you to provide the service and support that your external customers need. For example, your customers can communicate and receive support through the web, email, chat, telephone, and social media.

Explore Learn how Customer Service Management can help you with its key features and benefits.	Configure Plan and customize Customer Service Management to meet your specific needs.	Administer Manage and customize your Customer Service Management applications.
Integrate Extend Customer Service Management capabilities by integrating with other applications.	Use See how agents and managers can use Customer Service Management to create, route, and manage cases.	Analyze Access preconfigured dashboards with actionable data visualizations to monitor and improve your service.
Reference Get additional information about Customer Service Management cases, including the lists, forms, rules, components, parameters, roles, and personas.	Allocate Use workforce optimization to efficiently route work to your team, manage your team's skills and schedules, and monitor their performance.	AutomateUse Now Assist for CSM to enhance user productivity and efficiency through conversation and proactive experiences using generative AI.

Additional resources

• Learn more about what's new and changed, see the Customer Service Management release notes.
• Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Management features at Now Create.
• Access real-time courses, self-paced training, and career resources at ServiceNow University
• Find useful resources related to your role and explore best practices at the Customer Success Center.
• Connect with other Customer Service Management users at Now Community.