CSDM Data Foundations dashboard
Summarize
Summary of CSDM Data Foundations Dashboard
The CSDM Data Foundations dashboard provides a consolidated view of key CSDM indicators to enhance the effectiveness of ServiceNow AI Platform products. It helps users monitor and manage their organization's CSDM implementation stage, from foundational data to advanced relationships between business services and applications.
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Accessing the Dashboard
Users can access the dashboard through two main navigation paths:
- Navigate to All > Configuration and select CSDM Data Foundations Dashboard.
- In CMDB Workspace, go to Workspaces > CMDB Workspace, click Management, and select CSDM Data Foundations Dashboard from the Optimize section.
Additionally, users can toggle between the CSDM and CMDB dashboards using the change dashboard icon.
Dashboard Tabs
The dashboard features multiple tabs corresponding to different stages of CSDM implementation:
- Foundation: Displays base data necessary for utilizing ServiceNow products and CMDB.
- Crawl: Focuses on base-system CMDB tables linked to IT Service Management (ITSM).
- Walk: Identifies and populates network infrastructure CIs and applications supported by technical teams.
- Run: Sets up relationships between technology and business entities.
- Fly: Indicates completion of the CSDM framework implementation process.
Each report within these tabs highlights metrics pertinent to the organization's CSDM maturity stage, aiding in informed decision-making.
Managing Performance of Data Collection
For optimizing dashboard performance, users can manage data collection for metrics that are unnecessary or impacting performance. This ensures efficient monitoring of vital indicators.
Auto-Generating Product Models
Utilize the CSDM Product Model Assignment job to automatically create product model records for logical CIs lacking association. This functionality is beneficial for linking CIs associated with a single digital product.
Related Concepts and Tasks
Additional functionalities include monitoring system foundations through the CSDM and CMDB Data Foundations dashboards and configuring the CSDM Data Foundations dashboard as needed.
The CSDM Data Foundations dashboard displays key CSDM indicators on a single page to help you get the full benefit from your ServiceNow AI Platform products.
Access the dashboard
Use either of the following methods to open the dashboard:
Navigate to , and then select CSDM Data Foundations Dashboard.
- In CMDB Workspace, navigate to .
- Select Management in the CMDB Workspace menu bar.
- Select CSDM Data Foundations Dashboard in the Optimize section of the Management tools.
Select the change dashboard icon (
) to toggle between the CSDM and CMDB dashboards.
Example
The reports on each tab display the data metrics that are appropriate for the maturity of your organization's CSDM implementation stage (foundation, crawl, walk, run, and fly). A label on each report identifies the metric being displayed.
In this example, a report on the Run tab indicates that several business service offerings don't have the required relationships to application services. With this knowledge, Service owners can add the relationships to ensure that customer service agents get complete information on the upstream impacts of applications that are down.
Tabs on the dashboard
- The Foundation domain involves tables that contain base data that is referenced from or to objects in the other CSDM domains. Foundation data is required before you can use ServiceNow products or add data to the CMDB. See 'Foundation' stage reports on the CSDM Data Foundations dashboard.
- In the Crawl stage, you work on base-system CMDB tables that are associated with IT Service Management (ITSM). See 'Crawl' stage reports on the CSDM Data Foundations dashboard.
- In the Walk stage, you identify and populate the network infrastructure CIs and applications that your organization's technical teams support. See 'Walk' stage reports on the CSDM Data Foundations dashboard.
- In the Run stage, you set up the relationship between a technology and the business that sells and/or consumes the technology. See 'Run' stage reports on the CSDM Data Foundations dashboard.
- When you reach the Fly stage, you've accomplished all or most of the process of implementing the CSDM framework. The fly stage completes the process. See 'Fly' stage reports on the CSDM Data Foundations dashboard.
Managing performance of data collection
For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.