Send email to remind users to enroll for Password Reset

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.

    Before you begin

    Role required: password_reset_admin

    About this task

    The default email content is:
    • Subject: Reminder: Enroll in the Password Reset program
    • Body: Click here to enroll in the Password Reset program.

    To customize the email, see Customize the Password Reset enrollment reminder email.

    Procedure

    1. Navigate to All > Password Reset > Processes and select your process.
    2. Click the Enrollment Reminder tab, configure the following settings, and then click Update.
      Note:
      The tab appears only when the Password reset check box is selected.
      Field Value
      Send reminder Select the check box to send reminder emails to users (either all users or users in the specified groups, as you configured). Clear the check box to send no reminders.
      Sender alias Enter a non-functional email alias that should appear in both the To and From fields of the message. For example, do-not-reply@myCompany.com. Users will not be able to respond to the alias.

      The alias is required by the email system to use the bcc field for all of the users who receive the message. The intent is that the users should not see the other addressees.

      Default: do-not-reply@ServiceNow.com
      Send, Day, and Time Specify a schedule of one message each month or one message each week.
      • If you set Send to Monthly, then enter the day of the month and optionally the time of day when the message should be sent.
      • If you set Send to Weekly, then enter the day of the week and optionally the time of day when the message should be sent.

      Default: Weekly message at 00:00 on Monday
      Starting

      Date and time to send the first message. Click the calendar button to specify the setting.

      Default: [Now]