Now Assist for Supplier Lifecycle Operations (SLO)

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Now Assist for Supplier Lifecycle Operations (SLO)

    Now Assist for Supplier Lifecycle Operations (SLO) is a ServiceNow application designed to provide supplier managers with a guided, conversational experience to address their supplier-related needs. Leveraging generative AI capabilities, it simplifies interactions and enhances efficiency in managing supplier lifecycles.

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    Note that some Now Assist features may not be available in specific restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. Customers should refer to official resources for updates on availability.

    Key Features

    • Generative AI Integration: Supports multiple large language models (LLMs) including Now LLM Service, Azure OpenAI, Google Gemini, and Anthropic Claude on AWS to power AI skills and agents.
    • Configurable AI Options: Administrators can configure which AI models to use through AI Control Tower and set skill-level preferences in the Now Assist Admin console.
    • Data Processing and Privacy: Uses centralized ServiceNow environments and may transfer data across different regions or cloud providers under strict internal policies. Customers have control over data collection and can opt out of future data use for product improvement.
    • Support and Troubleshooting: Access to ServiceNow Community, Known Error Portal, and Customer Service ensures assistance with AI-related issues.

    Important Considerations

    • The application utilizes AI and machine learning, which may not always provide fully accurate or appropriate results. Customers are responsible for validating outputs and maintaining human oversight, especially in sensitive areas such as healthcare, finance, legal, employment, security, or infrastructure.
    • Compliance with ServiceNow’s AI Acceptable Use Policy is required, and customers should stay informed about any updates to this policy.
    • Data collected through the application is used by ServiceNow to enhance AI technologies but customers can opt out of this data collection at any time.

    Use the ServiceNow® Now Assist for Supplier Lifecycle Operations (SLO) application to guide your supplier managers through a conversation-like experience for their supplier needs.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    Supported LLMs for Now Assist for Supplier Lifecycle Operations (SLO)

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

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    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.